FAQs

Q?When are you open and are after hours appointments available?
A.

Ringwood Psychology is located at 8 Wantirna Road, Ringwood. Just go under the bridge near the clock tower in Ringwood and we are the third house on the right (heading toward Canterbury Rd).  We are open Tuesday to Saturday with a wide range of appointment times, including evening and early morning.   Please phone (03) 9870 4171 to book an appointment or click here to send us an email

Q?Is parking available?
A.

Yes, parking is available directly behind the building.

Q?Is public transport nearby?
A.

Yes, Ringwood Psychology is approximately 100 metres from Ringwood Station and buses stop virtually right outside our building on Wantirna Road.

Q?How long is an appointment?
A.

A standard (i.e. Medicare rebated) appointment is between 50 minutes and 1 hour. Some therapists will book a 90 minute session for those wanting a bit longer, for example, those in relationship counselling.

Q?Do I need a referral?
A.

A referral is not required to see a psychologist.  However, to claim Medicare rebates, you will need to obtain a Mental Health Care Plan from your GP.  Please contact us or your GP to find out more about the rebate process.  You will need to bring the Mental Health Care Plan to your appointment, so that the rebate can be claimed for you.

Q?Rebates / Can I claim on Medicare or Private Health Insurance?
A.

Yes.  Our clinicians are registered providers for Medicare and Private Health Insurers.  As each Health Fund is different, you may need to check if you are covered for Psychology (we can do this for you at the clinic).  A referral is not required to claim through your Private Health Insurer.  You will need a Mental Health Care Plan from your GP if you are claiming rebates through Medicare.

Q?I have seen another psychologist under a Mental Health Care Plan – can I use remaining sessions at Ringwood Psychology?
A.

Yes, even if a Mental Health Care Plan is addressed to one psychologist, it can be used with another.  However, it’s a good idea to keep your GP updated of any changes.

Q?How long does it take to get an appointment with you?
A.

We aim to allocate you a suitable therapist at the time of your initial enquiry. However, the impact of Covid has meant that we are currently experiencing considerable wait times for some of our therapists. We have brought additional clinicians on board to assist us during these times. Ringwood Psychology has developed a reputation as a professional, experienced and compassionate ‘go to’ for many local GPs and health professionals, and our wait times can sometimes reflect this.

Q?How long does therapy take?
A.

Depending on the stories you bring to us, we suggest to clients that the average treatment length is usually about 10 sessions, but you should certainly experience some significant changes or insights almost immediately.  Whilst some concerns can be resolved in 3 sessions, other more complex situations can take 12 or more sessions.  Everyone works at different speeds, and it is our job to encourage change but at a pace comfortable to the individual.

Q?What is Sex Therapy?
A.

Sex Therapy is a specialised form of counselling focusing on challenges that clients identify as sexual in nature. It extends to working with relationships to improve intimacy, sexual connection, and even strengthening a couples communication skills, to enhance feelings of closeness and intimacy.  A Sex Therapist assists individuals and couples to clearly define and communicate their sexual and intimacy challenges, to develop goals and techniques to resolve problems, or to minimize the impact of concerns on people’s lives.

Q?Should I see a Sex Therapist on my own or with my partner?
A.

Whatever you are most comfortable with.  Sex therapy focuses on individual concerns as well as couple difficulties.  We generally believe that the more you know about your partner’s beliefs around intimacy, the better you are able to negotiate the changes you are both wanting.  Sometimes treatment requires either individual or joint sessions, however, this is always negotiated with the client.

Q?Do you abide by a Code of Ethics?
A.

Sex Therapists and Psychologists are required to abide strictly to the Code of Ethics of various governing bodies and industry Practice Guidelines.  Breaches can result in severe penalties including deregistration.  Sex Therapists at Ringwood Psychology must abide by the ethics of the Society of Australian Sexologists (SAS).